AI News

The Future of CCaaS Platforms: 5 Expert Takes Readers will also get a big-picture analysis of what businesses must do to personalize customer interactions and maximize ROI. Leading vendors like XCally give companies access to flexible AI systems that can power everything from chat and voice self-service strategies, to sentiment analysis and predictive insights. With […]

Talkdesk Announces an Industry-First GenAI Suite for On-Premise Contact Centers It’s to give your human agents superpowers, allowing them to focus on what they do best — connecting with customers and solving complex problems with empathy and creativity. AI-based simulation training, on the other hand, is like “The Matrix” for customer service — a virtual